The window in the Service Portal not only shows the most important information about the status of your payment, it also contains various interactive elements.
These either give a more detailed overview, or offer the possibility to upload files or information. This helps our customer service to clarify various issues for you more quickly:
The topics below contain some animated representations of these functions. Additional interactive elements can be used with the Report a problem with this delivery button:
Already paid and still received a payment reminder?
Already paid and still received a payment reminder?
Goods not received / no confirmation of your return?
Goods not received / no confirmation of your return?
Goods faulty or damaged?
Goods faulty or damaged?
Incorrect invoice?
Incorrect invoice?
You want to report a case of Fraud?
You want to report a case of Fraud?
