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Why didn't I get a full refund of the excess amount I paid?

Overpayment and refund

Updated over 7 months ago

If you have paid more than the total amount in your payment information, we will transfer the overpaid amount back to your original account within 14 days.

In addition, if you have any outstanding receivables, the excess money will be automatically booked to them, so that your total receivables from all orders are reduced.

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